How do I cancel my account?

Updated 2 months ago by Aron Wolman

When you join a SOFLETE Team, you are signing up for a month-to-month subscription, with no commitment. By default, your subscription is set to recur every month until you cancel your membership. You may cancel your membership at any time, and you will continue to receive access to the programming for 30 days after your last successful payment. 

Please note that subscriptions started with 10 day free trials will be automatically charged after the trial period. Subscriptions must be canceled prior to the end of the trial period or the first monthly charge to not be processed. Refunds are not available for purchases of digital products.

Cancelling your account must be done on your computer - not your phone. Login at https://soflete.com/account. Please note your Soflete account (soflete.com) is different than your training account (train.soflete.com). If you do not already have a Soflete account, please contact help@soflete.com for assistance. Go to "Manage Subscriptions" and "Cancel".  If you have any problems, please email help@soflete.com and we will cancel your account for you. 

If your cancelation email is received prior to your charge being processed, but we are unable to cancel your account before the charge goes through, you will be eligible for a full refund. Cancelation requests received after a charge has been processed are not eligible for refunds. 

As always, if you have any questions that aren't answered in our searchable knowledge base, please don't hesitate to contact us at help@soflete.com. 


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