What is your exchange policy?

Updated a few seconds ago ​by Aron Wolman

We have a 30 day exchange policy.

Items need to be in their original state, unwashed and unworn (except for try on).

To return a product or order, please follow these steps:

  • Email: help@soflete.com with the subject line: RMA to obtain a Return Authorization Number within 30 days of the invoice generated date. 
  • Place the products inside a shipping envelope or box and mail them to the following address: 
      ShipMonk / SOFLETE 
      400 Hillsboro Technology Drive
      Deerfield Beach, FL 33441 
  • Write the Return Authorization Number clearly and visibly on the outside of your returned package. Returns that do not have a RMA written on the outside of the package will not be opened and will be returned to sender (at sender’s expense).
  • Purchases that meet the above return policy guidelines will be refunded back to the original method of payment. 
  • Purchases received outside of the Return Policy Guidelines will not be mailed back and will not be refunded.


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