What is your exchange policy?
We have a 30 day exchange policy.
Items need to be in their original state, unwashed and unworn (except for try on).
To return a product or order, please follow these steps:
- Email: email@example.com with the subject line: RMA to obtain a Return Authorization Number within 30 days of the invoice generated date.
- Place the products inside a shipping envelope or box and mail them to the following address:
- ShipMonk / SOFLETE
- 400 Hillsboro Technology Drive
- Deerfield Beach, FL 33441
- Write the Return Authorization Number clearly and visibly on the outside of your returned package. Returns that do not have a RMA written on the outside of the package will not be opened and will be returned to sender (at sender’s expense).
- Purchases that meet the above return policy guidelines will be refunded back to the original method of payment.
- Purchases received outside of the Return Policy Guidelines will not be mailed back and will not be refunded.